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Referral form

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Therapy Services

Patient centred care

Physical Therapy Session

Continued Care

Putting You First

I hear your story and take a detailed history. To that end, I create an individualized treatment plan including Continued Care aimed at achieving the functional goals we set together.

Treatment & Therapy

Patient-Centered Treatment

I take the time to understand the root of your problem in order to provide the best and most effective treatment.

Physiotherapy

Policies

Cancellations and Reasonable Notice

Short Notice:

If a participant makes a short-notice cancellation, which is after 24 hours before the appointment, the provider may charge up to 90% of the agreed price for the cancelled appointment.

Reasonable Notice:

Reasonable Notice is where the participant has provided notice of cancellation prior to 24 hours of the scheduled service. Where Reasonable Notice is provided, AM Physio will not charge a cancellation fee.

No-Show:

A No-Show is when a participant does not attend or is not available for a scheduled service;

Or a participant is not in the agreed location at the agreed time for the service and does not notify AM Physio before the scheduled service.

AM Physio may charge up to 90% of the agreed price for the no-show appointment.

If AM Physio cancels the scheduled service or staff fail to show, then there is no charge to the Participant and the support will be rescheduled. AM Physio will make every effort to ensure this situation does not occur again.

AM Physio will work with Participants that cancel frequently to improve their ability to make appointments.

 

 

Complaints and Feedback

If we did not take the right action, please tell us. There are a few ways you can contact us:-

Email us: Amie@am-physio.com

Phone us: 0421963421

 

If you are an NDIS participant, you may also choose to contact the NDIS Commission:

web: www.ndiscommission.gov.au

phone: 1800 035 544

PRIVACY POLICY

This Privacy Policy applies to all personal information collected by AM Physio via the website

  1. What is “personal information”?

    1. The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

      1. whether the information or opinion is true or not; and

      2. whether the information or opinion is recorded in a material form or not.

    2. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

  2. What information do we collect?

    1. The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: contact info.

  3. How we collect your personal information

    1. We may collect personal information from you whenever you input such information into the website.

    2. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

  4. Purpose of collection

    1. The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

    2. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

    3. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

  5. Access and correction Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

  6. Complaint procedure. If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Amie Musovic and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

  7. Overseas transfer. Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

  8. How to contact us about privacy. If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: Amie@am-physio.com.

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